Refund policy
Though we take utmost care while delivering the right outfit for you, we understand that sometimes the outfit might not give you 100% satisfaction.
As a friendly bunch of people, we want you to be happy with the outfit so that you can flaunt it & get compliments 🙂
What is our return policy?
We take returns very seriously as we care about what’s being delivered to you. However, we do accept returns only in the following cases:
- Damaged: This is a highly unlikely scenario as we lay significant emphasis on quality! All outfits pass through multiple levels of checks before being delivered. Our courier partners also work under the motto of “Handle with Care”. Still, if the product received by you is damaged, we’ll be happy to take it back.
- Size Mismatch: Oh no! Did you happen to order the wrong size? Don’t worry, we’ll be happy to help you on this.
You can return the outfit within 7 days of delivery. Please be noted that the shipping charges, if any, are non-refundable. We’re sure that while raising a return request, you will take care of the below points which will help our returns team to quickly process your request:
Of course, you can’t resist trying an outfit and admiring yourself in the mirror with it! But please make sure that the original tags, labels, and packaging is retained, the product is unwashed & not damaged.
Can I return outfits purchased during Offers?
Outfits purchased under Festive Offers and ‘Buy One Get One Free’ Offers are not eligible for return.
Do I need to pay for my returns?
Nay! Don’t worry about this. We have this covered for you. In case of any special situations where we are not able to collect the outfit, please mail us at [email protected] Please do not forget to save the shipping receipt 🙂
Can I send the outfit through the same delivery guy if I don’t like it?
No, all our returns have a separate procedure. We will have the outfit picked up separately, at a time convenient for you!
Do I need to return with the same packaging?
Yes, please ensure that the original packaging, tags, and labels are not tampered with. The claim for returns will not be processed without the same.
Did I pay for the product using COD?
No worries! We’ll refund the amount in your bank account
How much time does it take for the refund, if I have made my payment by options other than COD?
Once your return is processed by our Return Buddies, the refund will be credited to your account within 7-8 business days.
Under what condition will my return not get accepted?
Generally, we are flexible in our returns policy and we ensure all genuine return claims are processed at the earliest. However, we will not be able to accept the returns under the below conditions:
Used/washed outfits
Original packaging not provided
Returns raised after 7 days of delivery
Outfits purchased under any Offers